Skills Assessor Angela Castañares reminded everybody of the basics of communication on the first day, particularly on sending and receiving messages using different mediums. She also touched on verbal and non-verbal cues and communication barriers. “Communication is important to us in conducting business because it is the baseline of our company. It is how we talk to our clients and how we talk to our patients. We also need communication in our day to day life,” Angela shared during her talk. Training Specialist Kherk Tupas conducted a review on Call Handling. He further enriched the talk by sharing actual experiences as a trainer and virtual medical assistant.
Communication is the core of our company. It is how we connect with our clients from the other side of the globe. We’re brushing up on our communication skills, starting from the most basic exchange of information up to deepening our understanding of the American culture so we can be better.