Virtual Medical Assistants are part of a growing industry in the US with the goal of making healthcare more efficient for physicians and accessible to patients.
Amazon is trying to fill the gap between over-the-counter and little things that require more consultation but not a full medical appointment and office visit.
If you’re thinking about telehealth as it is today you may consider it a fad that will most likely disappear after the pandemic’s influence on us fades away. I think you would be mistaken.