Virtual Medical Assistant

Reception, EMR, claims verification, and other back office tasks. Our Virtual Medical Assistants are HIPAA compliant and office-managed.

Xilium-medical-services-icons-05

Virtual Medical Assistant

Reception, EMR, claims verification, and other back office tasks. Our Virtual Medical Assistants are HIPAA compliant and office-managed.

Our Virtual Medical Assistant Services

Our Services

Administrative

Reception

● Appointments and reminders
● Insurance verification
● General patient questions

Medical-Coding

Admin

● Prescription refills 
● New patient processing 
● Incoming faxes and emails
● Communicate outside requests

EMR-Management

EMR

● New patient entry
● Update patient records
● Update from physician paper record
● Migrations

Medical-Billing

Triage

● Take patient information
● Follow physician orders & office protocols
● Prioritize clinic visits and referrals to facilities

virtual admin assistants pose for a photo

Prior Authorization

● Submit prior authorizations
● Receive and process prior authorizations
● Process eligible request
● Communicate ineligible request

Medical-Accounting

Scribe

● Document physician-patient encounters
● Type out physician notes
● Transcribe voicemail messages
● Transcribe audio recordings

Reception

● Appointments and reminders
● Insurance verification
● General patient questions

Admin

● Prescription refills 
● New patient processing 
● Incoming faxes and emails
● Communicate outside requests

EMR

● New patient entry
● Update patient records
● Update from physician paper record
● Migrations

Prior Authorization

● Submit prior authorizations
● Receive and process prior authorizations
● Process eligible request
● Communicate ineligible request

Scribe

● Document physician-patient encounters
● Type out physician notes
● Transcribe voicemail messages
● Transcribe audio recordings

New Services

Our experiences working with healthcare providers for the past 7 years help us see the challenges in healthcare. With this awareness and our experience in ICD-10 coding and billing, we developed these services. Talk to us to learn more.

New Services

Medical-coding-and-billing-icon-03

Talk to us to learn more

Xilium at a Glance

FAQs

What is a Virtual Medical Assistant?

Remote medical assistants performing general and practice-specific functions for medical practitioners.

What tasks do your VMAs perform?
Our VMAs are trained in EMR management, medical billing/coding, QuickBooks bookkeeping, and other unique tasks specific to your practice.
Do you comply with HIPAA policies?
Yes. We conduct quarterly HIPAA training for all VMAs as well as frequent auditing. If you want to know more about our HIPAA training program click here.
Do I have control of my data?
Yes. Our IT staff have internal processes that limit and regulate personnel data access. We will only ever request access to essential information that our VMAs need to accomplish their tasks. These and many more protocols reduce risks and improve data security.
Are Your Assistants Home or Office-based?
Our VMAs work in our offices with full IT and networking support. Managers are always available to address issues, provide training, support, and backup for VMAs.
Can you provide a dedicated assistant for me?
Yes. We assign dedicated VMAs to each account to build familiarity and consistency.

Blog Posts

We exhibited in our first medical conference in Pennsylvania last September 24-28. We brought locally-grown coffee beans and chocolates all the way from the Philippines, and they were a big...
Iloilo City (where our VMAs are based) has witnessed large scale developments over the past few years. Once called the Queen City of the South, the local government is gearing...
Before the clock strikes 7:30 PM Philippine time (7:30 AM EST), Ruth prepares her work station. She turns on her computer and immediately checks the doctor’s calendar and emails. She...

What Our Clients Say

Things are going well so far. Jhesa is a fast learner and definitely takes initiative by following through. I’m very happy that I made the switch from my previous VA company.

Dr. Reba Peoples

Edmark is very cooperative and attentive. He works hard as a team player and organizer. He always goes above and beyond to achieve phenomenal work quality at all levels.

Golden Gate Institute for Integrative Medicine

I very much enjoy working with April and all of the staff at Xilium. She is well-organized and professional.

Dr. Maria A Palafox

We are pleased with Nicole so far. She is a fast learner and is excited to receive new information and get to work. It has been such a relief to have extra help answering the phone and managing the website inquiries.

Dr. Sarah Haydel

FAQs

What is a Virtual Medical Assistant?

A Virtual Medical Assistant (VMA) is a remote assistant who performs administrative tasks for healthcare practitioners similar to an on-site medical assistant.

What tasks do your VMAs perform?
Our VMAs are trained in EMR management, medical billing/coding, QuickBooks bookkeeping, and other unique tasks specific to your practice.
Do you comply with HIPAA policies?
Yes. We conduct quarterly HIPAA training for all VMAs as well as frequent auditing. If you want to know more about our HIPAA training program click here.
Are Your Assistants Home or Office-based?
Our VMAs work in our offices with full IT and networking support. Managers are always available to escalate issues, provide training, support and backup for VMAs.