Virtual Medical Assistant

Hire office managed Philippine RNs as Virtual Medical Assistants for your practice. Our HIPAA compliant VMAs handle reception, EMR, insurance verification, and all aspects of back office tasks.
Contact Us
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Virtual Medical Assistant

Hire office managed Philippine RNs as Virtual Medical Assistants for your practice. Our HIPAA compliant VMAs handle reception, EMR, insurance verification, and all aspects of back office tasks.
Contact Us

Our Virtual Medical Assistant Services

Administrative

Reception

● Appointments and reminders
● Insurance verification
● General patient questions

Medical-Coding

Admin

● Prescription refills 
● New patient processing 
● Incoming faxes and emails
● Communicate outside requests

EMR-Management

EMR

● New patient entry
● Update patient records
● Update from physician paper record
● Migrations

Medical-Billing

Triage

● Take patient information
● Follow physician orders & office protocols
● Prioritize clinic visits and referrals to facilities

virtual admin assistants pose for a photo

Prior Authorization

● Submit prior authorizations
● Receive and process prior authorizations
● Process eligible request
● Communicate ineligible request

Medical-Accounting

Scribe

● Document physician-patient encounters
● Type out physician notes
● Transcribe voicemail messages
● Transcribe audio recordings

New Services

Working with healthcare providers for the past 7 years allows us to see the challenges that you face. With this awareness and our experience in ICD-10 coding and billing, we developed these services. Talk to us to learn more.

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Xilium at a Glance

FAQs

What is a Virtual Medical Assistant?

A Virtual Medical Assistant (VMA) is a remote assistant who performs administrative tasks for healthcare practitioners similar to an on-site medical assistant.

What tasks do your VMAs perform?
Our VMAs are trained in EMR management, medical billing/coding, QuickBooks bookkeeping, and other unique tasks specific to your practice.
Do you comply with HIPAA policies?
Yes. We conduct quarterly HIPAA training for all VMAs as well as frequent auditing. If you want to know more about our HIPAA training program click here.
Do I have control of my data?
Yes. Our IT staff have internal processes that limit access to data by any personnel. We also guide you to only give access to what the VMA needs to accomplish their tasks. This reduces risks and improves your data security.
Are Your Assistants Home or Office-based?
Our VMAs work in our offices with full IT and networking support. Managers are always available to escalate issues, provide training, support and backup for VMAs.
Can you provide a dedicated assistant for me?
Yes. We are able to assign a dedicated VMA to your account to build familiarity and consistency.

Blog Posts

Humans of Xilium: A Look Into the Lives of Our VMAs
We owe our success to the diverse and dynamic Virtual Medical Assistants that make up the bulk of our staff. In a series of articles, we are highlighting their stories...
Humans of Xilium: Nurse Rey, Man with a Mission
Sharing the same story with many nurses in the Philippines, Rey entered nursing school though it was his last option. It’s common for Filipinos to be forced by folks to...
The Mangoes of Guimaras
Guimaras Island is recognized as the Mango Capital of the Philippines, farming and researching export quality mangoes for the past several decades. Alongside this, a rich and storied culture has...

What Our Clients Say

Things are going well so far. Jhesa is a fast learner and definitely takes initiative with follow through. I’m very happy that I made the switch from my previous VA company.

Dr. Reba Peoples

Edmark is very cooperative, attentive, works hard as a team player and organizer. Goes above and beyond to achieve a phenomenal work product at all levels.

Golden Gate Institute for Integrative Medicine

I very much enjoy working with April and all of the staff at Xilium. She is very well-organized and professional and everyone provides prompt feedback.

Dr. Maria A Palafox

We are very pleased with Nicole so far. She has been a fast learner and excited to receive new information. It has been such a relief to have extra help answering the phone and managing the website inquiries.

Dr. Sarah Haydel