Learn about our response to COVID-19 Read Here

(919) 438-2735

Virtual Medical Assistant

Telemedicine tech support, reception, EMR, claims verification, and other back office tasks. Our Virtual Medical Assistants are HIPAA compliant, IT supported, and remotely managed with provisioned devices.

Contact Us
Icons of services Xilium offers

Virtual Medical Assistant

Telemedicine tech support, reception, EMR, claims verification, and other back office tasks. Our Virtual Medical Assistants are HIPAA compliant, IT supported, and remotely managed with provisioned devices.
Contact Us

Our Virtual Medical Assistant and Telehealth Services

Our Telehealth Services

Virtual Assistants working together on a computer.

Admin

● Reception
● EMR Management
● Refills Processing

Medical Assistant working on her laptop

Telemedicine Support

● Patient Tech Prescreening  
● Patient orientation and setup 
● IT Telemedicine Support

Learn More
VA recording the patient's data in the system.

Scribe

● Document physician-patient encounters
● Type out physician notes
● Transcribe voicemail messages
● Transcribe audio recordings

Virtual Assistant writing down client's requests

Triage

● Take patient information
● Follow physician orders & office protocols
● Prioritize clinic visits and referrals to facilities

VA looking at EMR graph results

Prior Authorization

● Submit prior authorizations
● Receive and process prior authorizations
● Process eligible request
● Communicate ineligible request

Xilium's Virtual Assistants in their uniforms assisting clients

Telehealth Design & Support

● Tech Selection and Design
● Process Development
● Software and Tools Integration

Doctor icon

Telemedicine Support

scribe-icon

Telehealth Design & Support

Electronic medical record icon

Prior Authorization

scribe-icon

Scribe

Patient's triage icon

Admin

Prior Authorization icon

Triage

Did you know that we can do remote COVID-19 testing support? Learn More

ACP, FMX, ACS – Which Conferences are You Attending?

Learn more

What is a VMA

FAQs

What is a Virtual Medical Assistant?

A VMA is a medical assistant who works remotely performing medical practice duties like prescription refills, insurance verification, prior authorization, EMR data entry, patient scheduling, scribing and admin tasks.

What tasks do VMAs handle?
They handle reception, prescription refills, insurance verification, prior authorization, EMR data entry, patient setup and intake, scheduling and reminders, scribing and admin tasks, billing and coding. Less common tasks are peer-to-peer review documentation, remote patient monitoring, COVID-19 patient instruction, referral records requests.
Are you HIPAA-compliant?
VMAs are required to complete an extensive HIPAA training program and show proficiency through testing. Internal processes and protocols such as the use of 2-factor authentication, password management, and restricted use of physical and computer storage provides a secure data and user environment. These practices are mapped to the HIPAA standard to ensure compliance. click here.
Do we have a HIPAA Business Agreement?
VMAs always sign a Business Agreement with the client prior to beginning work. We have a standard Business Agreement that you can use with our staff or we can use your own Agreement after a quick review by our managers.
Are you a registered company both in the US and in the Philippines?
Xilium is registered LLC in the US, in the state of North Carolina and is a registered corporation in Iloilo City, Philippines.
Do you have manpower there?
VMAs are college-educated, registered nurses and Allied Health graduates living and working in the Philippines. While administrative, marketing and sales staff are located in the US.

What Our Clients Say

Lifetime-family-colored

“Kathrina has good attention to detail and asks the right questions. She is very independent and knows her way through our EMR.”

Ms. Lisa Miles

Afterhour-colored

“Arachelle has been very helpful, is very friendly, and easy to work with. My clients are responding positively to her”

Dr. Aaron Alaniz, MD

Reform-psych-colored

“My patients have shared positive feedback about Karen. She is doing very well and I only imagine her getting even better”

Ms. Jemima Mensah

Blog Posts

Nurse Kath, Becoming Who She Is
As soon as a nurse finishes school, they have to take on a supporting role in their family. Hospitals have an oversupply of nurses so there aren’t many paid positions...
Prepare Your Patients for Telemedicine
Right now we are approaching the expected apex of the COVID-19 infection rate. On average half of in-office patients are being cancelled because they are non-urgent care. 1US doctors switching...
The New Protocols for Non-Urgent Healthcare
In the midst of the COVID-19 pandemic, healthcare clinics remain operational to support and ensure patients’ well-being. To maintain the safety of the patients, staff, and medical professionals, new protocols...

FAQs

What is a Virtual Medical Assistant?

A VMA is a medical assistant who works remotely performing medical practice duties like prescription refills, insurance verification, prior authorization, EMR data entry, patient scheduling, scribing and admin tasks.

What tasks do VMAs handle?
They handle reception, prescription refills, insurance verification, prior authorization, EMR data entry, patient setup and intake, scheduling and reminders, scribing and admin tasks, billing and coding. Less common tasks are peer-to-peer review documentation, remote patient monitoring, COVID-19 patient instruction, referral records requests.
Are you HIPAA-compliant?
VMAs are required to complete an extensive HIPAA training program and show proficiency through testing. Internal processes and protocols such as the use of 2-factor authentication, password management, and restricted use of physical and computer storage provides a secure data and user environment. These practices are mapped to the HIPAA standard to ensure compliance. click here.
Do we have a HIPAA Business Agreement?
VMAs always sign a Business Agreement with the client prior to beginning work. We have a standard Business Agreement that you can use with our staff or we can use your own Agreement after a quick review by our managers.