Learn about our response to COVID-19 Read Here

(919) 438-2735

Virtual Medical Assistant

Our nurses integrate with your staff and patients. Reception, EMR, verify insurance, corporate HIPAA & Security trained and supported. Skilled in cloud tools and technology.

Contact Us
Learn How to Sign Up
Icons of services Xilium offers

Virtual Medical Assistant

Our nurses integrate with your staff and patients. Reception, EMR, verify insurance, corporate HIPAA & Security trained and supported. Skilled in cloud tools and technology.

Contact Us
Learn how to Sign Up

Our Virtual Medical Assistant and Telehealth Services

Our Telehealth Services

Virtual Assistants working together on a computer.

Admin

● Reception
● EMR Management
● Refills Processing

Medical Assistant working on her laptop

Telemedicine Support

● Patient Tech Prescreening  
● Patient orientation and setup 
● IT Telemedicine Support

Learn More
VA recording the patient's data in the system.

Scribe

● Document physician-patient encounters
● Type out physician notes
● Transcribe voicemail messages
● Transcribe audio recordings

Virtual Assistant writing down client's requests

Triage

● Take patient information
● Follow physician orders & office protocols
● Prioritize clinic visits and referrals to facilities

VA looking at EMR graph results

Prior Authorization

● Submit prior authorizations
● Receive and process prior authorizations
● Process eligible request
● Communicate ineligible request

Xilium's Virtual Assistants in their uniforms assisting clients

Telehealth Design & Support

● Tech Selection and Design
● Process Development
● Software and Tools Integration

Doctor icon

Telemedicine Support

scribe-icon

Telehealth Design & Support

Electronic medical record icon

Prior Authorization

scribe-icon

Scribe

Patient's triage icon

Admin

Prior Authorization icon

Triage

EMR-migration-icon

Augment your team to
handle EMR Projects

Learn More
Security-review-entry-point

Security System Review with HIPAA

A small to medium practice service that improves your security posture

Learn More

ACP, FMX, ACS – Which Conferences are You Attending?

Learn more

What is a VMA

FAQs

What is a Virtual Medical Assistant?

A VMA is a medical assistant who works remotely performing medical practice duties like prescription refills, insurance verification, prior authorization, EMR data entry, patient scheduling, scribing and admin tasks.

What tasks do VMAs handle?
They handle reception, prescription refills, insurance verification, prior authorization, EMR data entry, patient setup and intake, scheduling and reminders, scribing and admin tasks, billing and coding. Less common tasks are peer-to-peer review documentation, remote patient monitoring, COVID-19 patient instruction, referral records requests.
Are you HIPAA-compliant?
VMAs are required to complete an extensive HIPAA training program and show proficiency through testing. Internal processes and protocols such as the use of 2-factor authentication, password management, and restricted use of physical and computer storage provides a secure data and user environment. These practices are mapped to the HIPAA standard to ensure compliance. click here.
Do we have a HIPAA Business Agreement?
VMAs always sign a Business Agreement with the client prior to beginning work. We have a standard Business Agreement that you can use with our staff or we can use your own Agreement after a quick review by our managers.
Are you a registered company both in the US and in the Philippines?
Xilium is registered LLC in the US, in the state of North Carolina and is a registered corporation in Iloilo City, Philippines.
Are your assistants home or office-based?
Our assistants are office-based with full IT support and managers for backup and training. During the COVID-19 pandemic, while HIPAA rules are loosened to allow work from home for the safety of all people, many are working from home but we will continue to support the adapting HIPAA standards.
Read More FAQs

What Our Clients Say

Lifetime-family-colored

“Kathrina has good attention to detail and asks the right questions. She is very independent and knows her way through our EMR.”

Ms. Lisa Miles

Afterhour-colored

“Arachelle has been very helpful, is very friendly, and easy to work with. My clients are responding positively to her”

Dr. Aaron Alaniz, MD

Reform-psych-colored

“My patients have shared positive feedback about Karen. She is doing very well and I only imagine her getting even better”

Ms. Jemima Mensah

Blog Posts

Others will always see you
Always assume you can be seen and heard. This is a wise way to deal with tech. In 1992 I sent an email and accidentally hit reply all. It was...
Unmasking Individual Self-Expression
In the beginning of the pandemic, people panicked. Shelves with disinfectant products empty. PPE prices went through the roof. Face masks were running out. Eight months later, the dust is...
Starting Fresh in the New Normal
A new job can be exciting and refreshing for many people. However, the new normal changed how we perceive starting things over. The pandemic has brought new challenges. It changed...

FAQs

What is a Virtual Medical Assistant?

A VMA is a medical assistant who works remotely performing medical practice duties like prescription refills, insurance verification, prior authorization, EMR data entry, patient scheduling, scribing and admin tasks.

What tasks do VMAs handle?
They handle reception, prescription refills, insurance verification, prior authorization, EMR data entry, patient setup and intake, scheduling and reminders, scribing and admin tasks, billing and coding. Less common tasks are peer-to-peer review documentation, remote patient monitoring, COVID-19 patient instruction, referral records requests.
Are you HIPAA-compliant?
VMAs are required to complete an extensive HIPAA training program and show proficiency through testing. Internal processes and protocols such as the use of 2-factor authentication, password management, and restricted use of physical and computer storage provides a secure data and user environment. These practices are mapped to the HIPAA standard to ensure compliance. click here.
Do we have a HIPAA Business Agreement?
VMAs always sign a Business Agreement with the client prior to beginning work. We have a standard Business Agreement that you can use with our staff or we can use your own Agreement after a quick review by our managers.