Virtual Medical Assistant
Reception, EMR, claims verification, and other back office tasks. Our Virtual Medical Assistants are HIPAA compliant and office-managed.
Virtual Medical Assistant
Our Virtual Medical Assistant Services
Our Services
Reception
● Appointments and reminders
● Insurance verification
● General patient questions
Admin
● Prescription refills
● New patient processing
● Incoming faxes and emails
● Communicate outside requests
EMR
● New patient entry
● Update patient records
● Update from physician paper record
● Migrations
Triage
● Take patient information
● Follow physician orders & office protocols
● Prioritize clinic visits and referrals to facilities
Prior Authorization
● Submit prior authorizations
● Receive and process prior authorizations
● Process eligible request
● Communicate ineligible request
Scribe
● Document physician-patient encounters
● Type out physician notes
● Transcribe voicemail messages
● Transcribe audio recordings
Reception
● Appointments and reminders
● Insurance verification
● General patient questions
Admin
● Prescription refills
● New patient processing
● Incoming faxes and emails
● Communicate outside requests
EMR
● New patient entry
● Update patient records
● Update from physician paper record
● Migrations
Prior Authorization
● Submit prior authorizations
● Receive and process prior authorizations
● Process eligible request
● Communicate ineligible request
Scribe
● Document physician-patient encounters
● Type out physician notes
● Transcribe voicemail messages
● Transcribe audio recordings
New Services
Our experiences working with healthcare providers for the past 7 years help us see the challenges in healthcare. With this awareness and our experience in ICD-10 coding and billing, we developed these services. Talk to us to learn more.
Xilium at a Glance
FAQs
What is a Virtual Medical Assistant?
Remote medical assistants performing general and practice-specific functions for medical practitioners.
What tasks do your VMAs perform?
Do you comply with HIPAA policies?
Do I have control of my data?
Are Your Assistants Home or Office-based?
Can you provide a dedicated assistant for me?
Blog Posts
What Our Clients Say
Things are going well so far. Jhesa is a fast learner and definitely takes initiative by following through. I’m very happy that I made the switch from my previous VA company.
Edmark is very cooperative and attentive. He works hard as a team player and organizer. He always goes above and beyond to achieve phenomenal work quality at all levels.
I very much enjoy working with April and all of the staff at Xilium. She is well-organized and professional.
We are pleased with Nicole so far. She is a fast learner and is excited to receive new information and get to work. It has been such a relief to have extra help answering the phone and managing the website inquiries.
FAQs
What is a Virtual Medical Assistant?
A Virtual Medical Assistant (VMA) is a remote assistant who performs administrative tasks for healthcare practitioners similar to an on-site medical assistant.