Virtual Medical Assistant

Telemedicine tech support, reception, EMR, claims verification, and other back office tasks. Our Virtual Medical Assistants are HIPAA compliant, IT supported, and remotely managed with provisioned devices.

Virtual Medical Assistant

Our Virtual Medical Assistant and Telehealth Services

Our Telehealth Services

Virtual Assistants working together on a computer.

Admin

● Reception
● EMR Management
● Refills Processing

Telemedicine Support

● Patient Tech Prescreening
● Patient orientation and setup
● IT Telemedicine Support

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VA recording the patient's data in the system.

Scribe

● Document physician-patient encounters
● Type out physician notes
● Transcribe voicemail messages
● Transcribe audio recordings

Virtual Assistant writing down client's requests

Triage

● Take patient information
● Follow physician orders & office protocols
● Prioritize clinic visits and referrals to facilities

Prior Authorization

● Submit prior authorizations
● Receive and process prior authorizations
● Process eligible request
● Communicate ineligible request

Xilium's Virtual Assistants in their uniforms assisting clients

Telehealth Design & Support

● Tech Selection and Design
● Process Development
● Software and Tools Integration

Telemedicine Support

Telehealth Design & Support

Prior Authorization

Scribe

Admin

Triage

ACP, FMX, ACS – Which Conferences are You Attending?

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What is a VMA

FAQs

What is a Virtual Medical Assistant?

Similar to an on-site medical assistant, a virtual medical assistant works remotely handling clinical and administrative tasks. Our VMAs are HIPAA compliant and trained healthcare professionals.

What tasks do your VMAs perform?

Our VMAs are trained in EMR management, medical billing/coding, QuickBooks bookkeeping, and other unique tasks specific to your practice.

Do you comply with HIPAA policies?

Yes. We conduct quarterly HIPAA training for all VMAs as well as frequent auditing. If you want to know more about our HIPAA training program click here.

Do I have control of my data?

Yes. Our IT staff have internal processes that limit and regulate personnel data access. We will only ever request access to essential information that our VMAs need to accomplish their tasks. These and many more protocols reduce risks and improve data security.

Are Your Assistants Home or Office-based?

Our VMAs work in our offices with full IT and networking support. Managers are always available to address issues, provide training, support, and backup for VMAs.

Can you provide a dedicated assistant for me?

Yes. We assign dedicated VMAs to each account to build familiarity and consistency.

What Our Clients Say

“Kathrina has good attention to detail and asks the right questions. She is very independent and knows her way through our EMR.”

Ms. Lisa Miles

“Arachelle has been very helpful, is very friendly, and easy to work with. My clients are responding positively to her”

Dr. Aaron Alaniz, MD

“My patients have shared positive feedback about Karen. She is doing very well and I only imagine her getting even better”

Ms. Jemima Mensah

Blog Posts

Nurse Kath, Becoming Who She Is

As soon as a nurse finishes school, they have to take on a supporting role in their family. Hospitals have an oversupply of nurses so there aren’t many paid positions...

Prepare Your Patients for Telemedicine

Right now we are approaching the expected apex of the COVID-19 infection rate. On average half of in-office patients are being cancelled because they are non-urgent care. 1US doctors switching...

The New Protocols for Non-Urgent Healthcare

In the midst of the COVID-19 pandemic, healthcare clinics remain operational to support and ensure patients’ well-being. To maintain the safety of the patients, staff, and medical professionals, new protocols...