Virtual Medical Assistant

Reception, EMR, claims verification, and other back office tasks. Our Virtual Medical Assistants are HIPAA compliant and office-managed.

Virtual Medical Assistant

Reception, EMR, claims verification, and other back office tasks. Our Virtual Medical Assistants are HIPAA compliant and office-managed.

Our Virtual Medical Assistant Services

Our Services

Xilium's Virtual Assistants in their uniforms assisting clients

Reception

● Appointments and reminders
● Insurance verification
● General patient questions

Admin

● Prescription refills
● New patient processing
● Incoming faxes and emails
● Communicate outside requests

VA recording the patient's data in the system.

EMR

● New patient entry
● Update patient records
● Update from physician paper record
● Migrations

Virtual Assistants working together on a computer.

Triage

● Take patient information
● Follow physician orders & office protocols
● Prioritize clinic visits and referrals to facilities

Virtual Assistant writing down client's requests

Prior Authorization

● Submit prior authorizations
● Receive and process prior authorizations
● Process eligible request
● Communicate ineligible request

Scribe

● Document physician-patient encounters
● Type out physician notes
● Transcribe voicemail messages
● Transcribe audio recordings

Reception

Patient Triage

Admin

Prior Authorization

EMR

Scribe and Transcription

Expanding our reach and understanding of the industry by participating in US medical conferences

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Xilium at a Glance

FAQs

What is a Virtual Medical Assistant?

Remote medical assistants performing general and practice-specific functions for medical practitioners.

What tasks do your VMAs perform?

Our VMAs are trained in EMR management, medical billing/coding, QuickBooks bookkeeping, and other unique tasks specific to your practice.

Do you comply with HIPAA policies?

Yes. We conduct quarterly HIPAA training for all VMAs as well as frequent auditing. If you want to know more about our HIPAA training program click here.

Do I have control of my data?

Yes. Our IT staff have internal processes that limit and regulate personnel data access. We will only ever request access to essential information that our VMAs need to accomplish their tasks. These and many more protocols reduce risks and improve data security.

Are Your Assistants Home or Office-based?

Our VMAs work in our offices with full IT and networking support. Managers are always available to address issues, provide training, support, and backup for VMAs.

Can you provide a dedicated assistant for me?

Yes. We assign dedicated VMAs to each account to build familiarity and consistency.

What Our Clients Say

“Kathrina has good attention to detail and asks the right questions. She is very independent and knows her way through our EMR.”

Ms. Lisa Miles

“Arachelle has been very helpful, is very friendly, and easy to work with. My clients are responding positively to her”

Dr. Aaron Alaniz, MD

“My patients have shared positive feedback about Karen. She is doing very well and I only imagine her getting even better”

Ms. Jemima Mensah

Blog Posts

Our Community Outreach Highlights

Giving back to the community has always been part of the company’s core values. We’ve organized community outreach activities, relief efforts for disaster-stricken communities, and job fairs. In the last...

PPA Story: Ruth, Keeping Up with the Physician

Before the clock strikes 7:30 PM Philippine time (7:30 AM EST), Ruth prepares her work station. She turns on her computer and immediately checks the doctor’s calendar and emails. She...

Humans of Xilium: Kath, Becoming Who and What She Is Now

The moment Filipinos finish school, they immediately take on supporting roles in their families. For nurses, hospitals aren’t the most lucrative workplaces in the country. That’s why Kathrina ventured into...