Virtual Medical Assistant
Virtual Medical Assistant
Our Virtual Medical Assistant Services
Reception
● Appointments and reminders
● Insurance verification
● General patient questions
Administrative
● Prescription refills
● New patient processing
● Incoming faxes and emails
● Communicate outside requests
EMR
● New patient entry
● Update patient records
● Update from physician paper record
● Migrations
Triage
● Take patient information
● Follow physician orders & office protocols
● Prioritize clinic visits and referrals to facilities
Prior Authorization
● Submit prior authorizations
● Receive and process prior authorizations
● Process eligible request
● Communicate ineligible request
Scribe
● Document physician-patient encounters
● Type out physician notes
● Transcribe voicemail messages
● Transcribe audio recordings
Reception
● Appointments and reminders
● Insurance verification
● General patient questions
Administrative
● Communicate outside requests
● Prescription refills
● Process incoming faxes and emails
● Referred new patient processing
EMR
● New patient entry
● Update patient records
● Update from physician paper record
● Migrations
Patient Triage
● Take patient information
● Follow physician orders & office protocols
● Prioritize clinic visits and referrals to facilities
Prior Authorization
● Submit prior authorizations
● Receive and process prior authorizations
● Process eligible request
● Communicate ineligible request
Scribe
● Document physician-patient encounters
● Type out physician notes
● Transcribe voicemail messages
● Transcribe audio recordings
New Services
Working with healthcare providers for the past 7 years allows us to see the challenges that you face. With this awareness and our experience in ICD-10 coding and billing, we developed these services. Talk to us to learn more.
Xilium at a Glance
FAQs
What is a Virtual Medical Assistant?
A Virtual Medical Assistant (VMA) is a remote assistant who performs administrative tasks for healthcare practitioners similar to an on-site medical assistant.
What tasks do your VMAs perform?
Do you comply with HIPAA policies?
Do I have control of my data?
Are Your Assistants Home or Office-based?
Can you provide a dedicated assistant for me?
Blog Posts
What Our Clients Say
Things are going well so far. Jhesa is a fast learner and definitely takes initiative with follow through. I’m very happy that I made the switch from my previous VA company.
Dr. Reba PeoplesEdmark is very cooperative, attentive, works hard as a team player and organizer. Goes above and beyond to achieve a phenomenal work product at all levels.
Golden Gate Institute for Integrative MedicineI very much enjoy working with April and all of the staff at Xilium. She is very well-organized and professional and everyone provides prompt feedback.
Dr. Maria A PalafoxWe are very pleased with Nicole so far. She has been a fast learner and excited to receive new information. It has been such a relief to have extra help answering the phone and managing the website inquiries.
Dr. Sarah Haydel