Virtual Medical Assistant with tech and medical skills for device setup, troubleshooting, and monitoring support
Benefits
Experienced Staff
Scalable Support
Reliable Service
Tech Adept
How It works
Tech-driven staff performing RPM admin tasks such as tracking of RPM device delivery, assisting with setup, ongoing monitoring. They collaborate with physicians and clinical teams.
Tech and Admin Support for RPM Devices
Patient Consent and Enrollment
Document patient consent for them to be enrolled in RPM Program
Delivery Request
Request RPM device to be delivered to the patient location and track delivery status
Device Setup
Device setup support via video or phone call
Remote Patient Coordination
Training
Train patient on device usage and maintenance and give them the provider’s specific instructions
Patient Compliance
Encourage patient compliance with the RPM program
Admin and Patient Assistance
Track and communicate patient concerns to appropriate support staff and answer and follow-up calls
Claims Tracking and Documentation
Gather necessary documentation like recorded minutes done by physician in telehealth consultations and document patient episodes of care for RPM billing purposes
Telehealth Support
Elevate patient care with our Telehealth support staff
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