1. Understanding Your Needs
Through calls and emails, we learn about you and understand what your practice needs. We have a diverse set of resources and people and as we talk we’ll bring in different resources from Xilium to participate. Through this process, we learn more, we learn more about your needs and you’ll understand us better and what we’re capable of.
2. A Proposal
We’ll write what we learned from our conversations and propose one or more ways to address your needs. This will include pricing and details on personnel types, work activities and levels of skill needed by an individual or team. It can also incorporate peripheral work such as technical and security staff or higher expertise that get inserted into the service.
3. Proposal Review and Revision
You review the proposal and ask for clarifications and modifications. It’s important to understand how our staff will integrate with your existing staff and establish clear lines of reporting and communication. We share our own experience and advice which may be useful to you in your evaluation and decision. The proposal should include start dates and duration where relevant and scheduled work hours.
4. Review Staff
After understanding the kinds of people and services that needed, often an interview with individual staff or team members is desirable. This helps to ensure that there is compatibility and acceptability to staff joining your operations.
5. Contract Review and Signing
When both you and Xilium are confident in the services outlined then a full contract is presented. The contract process includes review and acceptance.
6. Payment Process
The first payment is due before work commences. All payments are made through our electronic gateway where you create your own ID and manage payment methods. Discounts quoted in contract are given for the bank draft option. If paying by credit card, a higher rate is applied. (Talk with sales rep for details)
7. Client Services
During start-up through the initial months, our client services team is engaged. They will work with the client and the Operations team to monitor and modify performance while communicating to help ensure a smooth startup.
8. Ongoing Operations
Our Operations team works with you in acclimatizing your VMA into your practice preparing them before startup and back them up throughout training, process reengineering and documentation. Dedicated account supervisors, IT support staff and management also helps overcome challenges in supporting your practice remotely.