Learn about our response to COVID-19 Read Here

Our COVID-19 Response

We remain steadfast in our commitment to provide our clients with continuous, efficient service. We take care of our staff by implementing action plans and equipping them with the necessary tools to continue their tasks in the safety of their homes.

Business Continuity Plans

In order to adapt to the rapid changes caused by COVID-19, we implemented operating policies in the best interests of our staff and clients. Our staff now work from the safety of their homes with improved security and HIPAA measures.

Work from Home

Device Provision

HIPAA Compliant

IT Support

Power Redundancy

Shuttle Service

Work From Home

Guidelines are established to enable staff to transition into a WFH set up and provide support to maintain quality of service

Provisioning of Devices

Devices are configured by IT and provided to WFH-eligible staff to perform tasks securely

HIPAA Compliant

Additional HIPAA training optimized for WFH staff and spot checks are performed for both office and WFH staff

Remote and Mobile IT Support

IT staff are available to resolve technical concerns remotely or are dispatched to VMA's home when necessary

Power Redundancy

Continuity processes are established to support WFH staff in case of power interruptions

Shuttle Service

Safe transportation is provided for staff who are required to work in the office

Work-From-Home-Workforce-icon

Work From Home

Guidelines are established to enable staff to transition into a WFH set up and provide support to maintain quality of service

HIPAA-Compliance-icon

HIPAA Compliant

Additional HIPAA training optimized for WFH staff and spot checks are performed for both office and WFH staff

HIPAA-Compliance-icon

Power Redundancy

Continuity processes are established to support WFH staff in case of power interruptions

Provisions-of-Company-Owned-Devices-icon

Provisioning of Devices

Devices are configured by IT and provided to WFH-eligible staff to perform tasks securely

Round-the-Clock-Remote-IT-Support-icon

Remote and Mobile IT Support

IT staff are available to resolve technical concerns remotely or are dispatched to VMA’s home when necessary

HIPAA-Compliance-icon

Shuttle Service

Safe transportation is provided for staff who are required to work in the office

Giving Back To The Community and Those in Need

Residents of Iloilo are known for their compassion and generosity. We initiated donation drives to show our gratitude and support for medical frontliners, police, public transport drivers, and the less fortunate. We believe that any act of kindness is important, it fulfills us and sets an example that inspires others to act in kindness.

As of May 6, 2020, we donated 450 food packs to public transport drivers, checkpoint personnel, and two local hospitals. 100 relief packs were also distributed to families in need and the homeless.