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What To Do With Your VA?

by: Rey Palmares | April 10, 2018 | Healthcare
Now that you’ve hired your VA… what happens next? If you’re reading this, you’ve probably either just hired a VA (and don’t know quite yet what to do with them) or you’re thinking about hiring one and are merely browsing for info on how VAs can be integrated into your practice. Going back to the…

Filipino English in American Healthcare

by: Rey Palmares | April 10, 2018 | Culture
America has always been regarded as a melting pot of many cultures. Starting from the food they eat to the clothes they wear and the ideas they wake up with each morning, America is a mixture of all these unique things in one specific place in a specific point in time. How these are transmitted…

From Nurses to Doctors

by: Rey Palmares | October 14, 2017 | Culture
In the medical profession, nurses are usually seen working with healthcare practitioners. Oftentimes, they can actually be one and the same person. In the Philippines, a degree in nursing can be a stepping stone to further studies in medicine, usually as medical doctors. It’s easy to see why: nurses and doctors practically work side-by-side in…

Open Enrollment and Your Xilium Virtual Assistant

by: Rey Palmares | October 1, 2017 | Company ,Healthcare ,Xilium VAs
The 2018 Open Enrollment is fast approaching. From November 1, 2017 until December 15, 2017, employees are provided the opportunity to opt out of their insurance plans and search for greener pastures. This proves to be an equally jam packed time for doctors and other health practitioners - and the task can often be overwhelming.…

Xilium as a Virtual Service Provider for Small Businesses

by: Rey Palmares | October 1, 2017 | Company
Time and resource-management are crucial in running a business. Without the proper strategies and techniques, the intricacies and demands of your profession can be a bit too much – a virtual assistant can help you with that. Businesses providing large-scale services outsource hundreds of virtual assistants from offshore companies. However, this isn’t the case with…

HIPAA Outside the US

by: Rey Palmares | September 17, 2017 | HIPAA and Privacy
In US territory, everyone working with EMRs and other sensitive data know and abide by HIPAA standards. As the market grows however, practitioners looking to expand their practice may feel constrained by what is available to them simply because HIPAA is restricted to the US - but that's where they're wrong. Not many people know…

The BPO Industry in the Philippines

by: Rey Palmares | September 5, 2017 | Culture
In recent years, the Philippines has become home to one of the largest growing industries in the 21st century, the information technology, specifically in business process outsourcing (IT-BPO) industry. Most commonly referred to simply as BPO, the industry is cause to the rise of hundreds call centers, software development companies, engineering design, business and medical…

Why hire a Xilium VMA?

by: Arlene Moscaya Arlene | August 30, 2017 | Company
Medical practitioners have to focus on their patients and staff. Physicians may find their daily tasks leaving them with less attention to staff which might lead you to consider hiring an assistant. The norm has been to hire someone locally but our connected world is creating opportunities for hiring virtual assistants who can perform all…

The Inner Voice A Virtual Assistant’s Story [Part 2]

by: Arlene Moscaya Arlene | July 26, 2017 | VA Stories
Part 1 of this story can be read here. The Filipino concept of a complete family entails having each member physically present inside the home. With Jay-r working abroad, our family has become “incomplete”. Ironically, Jay-r and I met at a call center when all the while, he was just the-boy-next-door. My having been too…

The Inner Voice A Virtual Assistant’s Story

by: Arlene Moscaya Arlene | July 9, 2017 | VA Stories
One of the Philippines' outsourcing centers, Iloilo, begins to rival Manila's. Here, most new college graduates opt to work for one of the Business Process Outsourcing (BPO) companies. Many also work in call centers to support themselves while studying. It's here that they gain valuable experience speaking to international clients under high pressure situations. Iloilo's…