Unfortunately it may be the only video conference service available to many patients. If it were my choice I would never use Zoom, and due to security concerns, I’d tell any healthcare provider to not ever use this. However, lower income patients may not have a fully capable computer or smartphone and lower tech skilled patients may have the same problem. It means there are times when standards must be lowered to just get important care to patients that can’t or shouldn’t put themselves at risk during a pandemic.
Zoom is fantastic at two things. They make their program easy to use to overcome technical skill issues and they market the Zoom service well so people know about it. Further, they are now partnering with low cost conferencing devices that take even less technical skill to operate.
Now imagine an older person with an Echo Show in their home and their telemedicine session is initiated by the physician and the older person hears it and answers it like a phone. They can see and hear the physician and the physician can see the patient and ask them to move, show them areas of concern and even take some simple measures like glucose level or heart rate as equipment is available.