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A stable internet connection is a fundamental requirement when working from home. Home office networks need to be reliable for telemedicine sessions. Here are some proactive steps to minimize interruptions during your patient encounters.

Check on the Modem


Upgrade Your Modem or WiFi Router

Basic troubleshooting like power cycling can resolve slow internet connection. Turning the modem off for ten seconds and switching it on resets this. If the intermittent connection persists, see if your modem needs replacement.

Devices that are more than five years old should be replaced with units that are up to date. Routers that use at least WiFi 5 are highly recommended. These are routers published in 2013 that can operate at a 5Ghz frequency with speed up to 3.46 Gbps and are easily purchased online. Also, choose units that can be configured based on your needs and with updated firmware for optimized functionality and security.

Use the Required Frequency

WiFi 5 and dual-band routers use 5Ghz bandwidth. Though these routers provide less coverage, it can transmit data at higher and faster speeds up to 1300 Mbps and can provide up to 23 channels for devices to use. Routers that use 2.4 GHz offer a longer range yet provide slower speeds of 450-600 Mbps. Use applications like WiFi Analyzer if you’re unsure of your router’s frequency.

Change Your Router’s Location


A router’s location may also affect the internet connection. Certain materials like wood, concrete, and metal significantly affect the signal. Wifi signals bounce off of metal so it’s best to avoid positioning routers near metal objects and appliances like refrigerators and pipes. Thick walls also reduce wireless performance by blocking off some of the signals. 

Wifi signals can also be improved if the router is mounted on high areas (e.g top of the shelf or mounted on the wall). If the house has several floors, a router with antennas pointed to the side or getting a mesh network is highly recommended. Mesh routers are a hub-satellite set used to spread wifi signals and eliminate dead spots. 

Dense or heavily populated areas can interrupt wifi signals at a 2.4 GHz frequency band. One option is switching to 5GHz or getting a new router or device. Another option is to use a LAN or ethernet cable for better connectivity.

Upgrade devices

Outdated devices can’t keep up with video-intensive programs like Skype and may slow down in the middle of a session. A more recent model or device meets most videoconferencing applications’ bandwidth requirements.

Room structure or layout is another factor to consider upgrading to WiFi range extenders — a device that cuts signal throughout in half, or an access point router, improves signal distribution. If the house has several floors, a router with antennas pointed to the side or getting a mesh network is recommended. Mesh routers, like a WiFi 6 mesh networking setup, are used to spread wifi signals and eliminate dead spots.

Maximize Your Network’s Capacity


Multiple devices connecting at once slow down internet strength. Every tab and application open on a device also consumes bandwidth. That’s why monitoring other devices streaming on the same network and closing these applications before an important session can improve signal strength.

Using an ethernet cable connected directly to your router also improves network connectivity. In this case, a CAT6 ethernet cable is highly recommended for better performance. If a cable is not available, an adapter can suffice.

Check for viruses


If all else fails, check for viruses. Computer viruses are known for slowing down computers and consuming bandwidth. Run a virus scanner and if it detects a possible malware, follow the necessary steps to clean up the device.

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Kate Vergara

Kate Vergara

Katte is a graduate of AB Literature and writer by trade, working on both fictional and non-fictional works. When not working, Katte is a mother of two cats and writes tabletop roleplaying games.
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