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Education had to improve how it works. Virtual health has similar human elements needed to be successful.

Physicians know that the greater the trust you have with a patient, the better communication works and that yields better health outcomes. Teach your staff communication in the different technological mediums. Focus them on customer service and provide technical support for your patients. It’s a big task but it will lead to a successful modern medical practice.

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Don Wicklegren is Xilium's founder. He is a technologist by profession who started his career pre-internet in remote medical technology and learning. He has worked in both small and large corporations with world-wide remote staff and became a part of the team who developed the first commercial internet. As an entrepreneur, he started his first technology company in 2001. In Xilium, he focuses on innovating solutions for the US healthcare system.
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