Xilium has been operating for more than a year now. Since we started, we have worked with numerous clients with varied needs and preferences. Luckily, we are able to keep most of them, thanks to the flexibility coming from both our assistants and clients.
As we move forward, we adapt to our clients’ needs. Mostly business owners and real estate agents — our clients search for a company to work with, and we found out that integrity is a big thing on the list of their requirements. True enough. The best virtual assistant companies on the web are those that have been in the business for a long time and boast a lot of big names on their client list. Simply put, these are companies that have established an excellent working relationship with their clients and have a good reputation.
If you are planning to use virtual assistant services for your business, here are four characteristics to consider in choosing the best outsourcing company:
Integrity. Integrity pertains to consistency not only of actions but words as well. It implies honesty, fairness, ethics, and moral character. Basically, it speaks of the strength the company exhibits in withstanding every challenge and surviving the competition. Integrity is the company’s unbroken state of service. How could you get an idea of a company’s integrity then? The best way to do is to ASK other people, like the clients they are currently working with. Send them an email or check out the website’s testimonial page and see what clients have to say about them. And of course, don’t discount the power of the internet. Google the company, who knows, you’ll see more discussions about their services.
Dedication. Another company must-have. A dedicated company will earn clients’ trust and respect. It is the act of putting your clients at the center of everything you do. With integrity, dedication follows. Knowing that the company you choose is dedicated to helping your business grow, you will have the confidence to outsource and receive the output or results you expect.
Knowledge. Virtual assistants must be knowledgeable of the things included in their scope of practice. Not only that. They should also have the ability to easily learn the trade of every client they work with. How would you know this? Give some task-related tests and ask for references to make sure that you are choosing a competent virtual assistant, that is, someone who can provide exceptional client service with an expert’s touch.
Communication Tools and Software. Communication is a necessity for a business relationship to prosper. This is highly relevant to a client – virtual assistant relationship since communication is mostly done through emails and phone calls. In the same manner, having the right software is critical in performing a client’s task. Choosing the company which offers variety of communication tools like Google Talk, Skype, and VOIP and has familiarity with various collaboration software such as Google Docs, TeamworkPM, Zoho, and more will ensure you that instructions and tasks can be relayed and completed in an organized and timely fashion.
Having someone to take care of your time-consuming tasks with minimal supervision makes things easier and lighter. Before committing to a particular virtual assistant provider, it is important to think of some criteria to guide you in your search. The pointers discussed above can help you in choosing the best company that offers virtual assistant services. Now that you have a guide, it is time to do the actual search!